PAYMENTS & RECHARGES

Refund & Cancellation Policy

Effective 24 October 2026 · Version 2026-10-24.1

Current service status

Recharge processing has not been activated. UPI Sewa does not collect recharge payments or hold a customer wallet balance at this stage. No recharge order or charge is created by registering or checking availability.

When recharge processing opens

Successful operator-confirmed recharges are normally non-cancellable and non-refundable. Please check the recipient number, operator, subscriber ID and plan carefully before confirming any order.

Failed, pending or duplicate payments

A timeout or pending response does not prove a failed recharge. A payment and operator status check is required before any retry or refund. Where a payment is verified as collected for a definitively failed or duplicate order, we will arrange the eligible refund to the original payment method. Provider processing time and a specific timeline will be communicated for the relevant transaction; we do not promise an instant refund.

How to raise a request

Use our signed-in support form or email support@upisewa.com with the order reference, date and amount. Never include a UPI PIN, password, OTP or full card number. We investigate against the payment and operator records before deciding the outcome.